- Do I need to book an appointment to see the vet?
- What if my pet requires emergency treatment after hours?
- Why does Veterinary care for my pet cost so much?
- We’re just talking animal care... Why isn’t the cost of veterinary medicine cheaper?
- Why can’t my vet diagnose or prescribe over the phone to save me time & money?
- Should I shop around for the lowest priced vet I can find?
- How much does it cost to desex my pet?
- What are my options if I am having financial difficulty in paying for the treatment of my pet?
Do I need to book an appointment to see the vet?
Please phone the practice on 08 8523 1789. Consultations periods are between 9am - 12pm and 4pm - 7pm Monday to Friday and 9am - 12pm Saturday mornings.
Emergencies will of course take priority but we do ask that you call us if you can to advise us of the nature of the emergency and that you are coming straight to us.
What if my pet requires emergency treatment after hours?
If your pet is unfortunate enough to require after hours emergency treatment we advise you to contact the Golden Grove Veterinary Hospital on 08 8289 3722 who provide a 24/7 after hours service.
Why does Veterinary care for my pet cost so much?
In comparison with other professional services including human healthcare, you will find veterinary fees are not excessive.One reason you may feel you are paying more for your pet’s healthcare than for your own is that the costs of human healthcare in this country are heavily supported by government funds and private healthcare insurance.
It is not difficult to draw comparisons between your own family doctor and your veterinarian, particularly when it comes to cost.
Unlike a doctor’s general practice, veterinary clinics offer services relating to many facets of animal medicine not just general practice. Not only are we your pet’s general physician , but also their surgeon, radiologist, dermatologist, neurologist, psychiatrist, oncologist and their pharmacist as well.
Consequently our healthcare team must be adequately trained in all aspects of these areas and we also need to have special equipment to cater for these services. The investment we make in both ongoing training for our staff and in purchasing and maintaining equipment is significant.
As a mater of fact just some of the equipment you will find in a standard veterinary hospital includes and x-ray machine, x-ray processor, ultrasound machine, anaesthetic monitoring machine, specialist dental base and much much more.
We’re just talking animal care... Why isn’t the cost of veterinary medicine cheaper?
The extent of care given to any pet is determined ultimately by its owner. A certain level of expenditure is associated with pet ownership, just as with all areas of life.
Every pet owner has different ideas as to what is acceptable pet care. We will always make our clients aware of the best practice products and services available, and then guide you in your choice regarding the right option for your pet and circumstances.
The products we recommend are not of inferior quality to those used for human care just because they are for animals. In many cases products such as drugs are supplied form exactly the same pharmaceutical companies as human drugs.
Consequently, the costs associated with developing, manufacturing and supplying these products is similar to those we use ourselves. The only difference to your pet is they are not subsidized by the government through schemes such as Medicare.
We are very aware that for most pet owners, the decision to spend a substantial sum on a pet has to be balanced against the needs of the family as whole.
Why can’t my vet diagnose or prescribe over the phone to save me time & money?
Whilst we will always endeavor to offer phone advice, a veterinarian often can not make a diagnosis based on clinical signs only as observed by an owner. The outward signs may be an indication of a number of internal causes resulting in various treatments.
A physical examination is usually required to determine the cause of the clinical signs. It can be very difficult to come up with an accurate diagnosis and rational plan of treatment if the vet hasn’t seen the animal.
It is also unethical and illegal to prescribe prescription animal remedies (S4 drugs) for an animal that hasn’t been physically examined by a veterinarian.
Should I shop around for the lowest priced vet I can find?
Surely, the cheapest practice will offer the best value for money.
Generally, you get what you pay for. We believe in providing the best treatment solutions for our patients. To do this we have equipped our surgery with specialized equipment and qualified and experienced staff. Our team is actively involved in continuing education programs which can include interstate travel to conferences and training courses.
We also believe in giving pets the same care and facilities we would want for ourselves from maintaining a completely hygienic hospital to using special bedding and having appropriate nursing levels to ensure patients receive the attention they deserve.
All of these factors enable us to provide a high standard of care and better meet the needs of our patients.
If you do shop around and regularly change veterinary clinics it is difficult to keep complete and consistent records including an accurate medical history of your pet. We keep comprehensive records about our patients as this information is particularly helpful if your pet ever becomes chronically ill.
You can shop around however we recommend that you find out exactly what you are paying for. As with all services, cost is just one of the many criteria by which a veterinarian’s service should be judged.
How much does it cost to desex my pet?
Veterinarians help in controlling the pet population by offering desexing surgery at approximately half its actual cost.
Desexing is a major surgical procedure for your pet. It requires the time of at least two highly trained staff, anaesthetics, sterilized instruments and hospitalization of the animal. A comparable procedure (Hysterectomy) for humans costs many times more, but your friendly vet provides the service for less than a tune up on the family car.
To enquire on the cost of any of our services including desexing please contact the clinic on 08 8523 1789.
What are my options if I am having financial difficulty in paying for the treatment of my pet?
Riverside Veterinary Surgery is unforutnatley unable to offer accounts to our clients due to the high costs involved with running a veterinary clinic.
To help you to provide your pet with the healthcare required, we suggest that our clients look into the following options:
-Mediplan Healthcare Finance (www.mediplan.com.au/)
-G.E Money (www.gemoney.com.au/en/loans/index.html)
Follow the links to find out more.
We encourage every new pet owner to seek insurance to aleviate unforseen expenses.